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Endeavour Plumbing’s 7-Step Process to Customer Satisfaction

Endeavour Plumbing’s 7-Step Process to Customer Satisfaction

At Endeavour Plumbing, we’ve got a consistent 7-step process to customer satisfaction for each and every service we provide. Although our process is seven steps long, getting in touch with us is really just a simple one-step process to receive our full range of plumbing services across Melbourne.

  • Get in Touch

The first and most important step towards getting quality plumbing work for your home or business is to pick up the phone and call our friendly team members Ben and Rob and speak with us over the phone. Or just leave us an email and we’ll endeavour to respond in a prompt and professional manner.

  • Initial Consultation

Let’s work out an appointment time that works for you. Let us know the nature of the plumbing issue and we’ll arrange a suitable time to come and provide our quality services. We’re on call 24/7, so if it’s an emergency just let us know and we’ll do our best to accommodate your needs quickly and efficiently.

  • Site Inspection

Once our team arrives at your front door, we’ll work closely with you to determine the plumbing issue you may be facing and to diagnose the potential problems on the spot. This typically means, thanks to our extensive experience in the industry, that we can provide a fair, affordable, and accurate estimation of the time and labour costs necessary to get the job done.

  • Let’s Get Cracking

You can trust us to get the job done to your satisfaction. We provide a wide range of plumbing services ranging from quick faucet and toilet fixes to extensive plumbing repairs, hot water tank installation and servicing, CCTV sewer inspections, and much more. No job is too big or small for our reliable and hardworking team.

  • Consistent, Ongoing Support

You know, one thing that ‘cowboy’ tradies are known for is disappearing after a job poorly done. When dealing with a real, qualified team of plumbers such as Endeavour Plumbing, you won’t need to worry should anything go wrong after the work’s underway.

Our team is licensed, insured, and we certainly aren’t cowboy operators. Our transparent processes and services reassure clients that we’re getting the job done according to the highest industry standards. We achieve this through ongoing communications with our clients to ensure that work is progressing as expected.

  • Satisfactory Completion

Whether it’s fixing a leaky faucet or assisting with a complete bathroom remodel and overhauling all of the fixtures and connection points, rest assured that our plumbers will come to you when the work’s done to provide you with a debriefing of all of the work completed. Come try out your sink for yourself, or come visit your newly overhauled bathroom to see if it’s to your satisfaction.

  • Post-Work Service

Although we endeavour to always complete all work in accordance with industry standards, any number of things may go wrong. Should any problems arise after our team have assisted you, just pick up the phone and let us know and we’ll come over and set things right.

Endeavour Plumbing

From shower drain clogs to toilet plumbing services and just about everything in between, you can rely on the quality of craftsmanship and our dedication to customer satisfaction at Endeavour Plumbing. Pick up the phone or email us today to receive top-notch plumbing in Melbourne.

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